User Journey Vs User Flow — Differences & Similarities｜Ariel Chang
User Journey and User Flow are two terms frequently mentioned in the product development process, they refer to two tools created to improve the product user experience. However, the differences between these two can easily mislead designers: some people think they are the same There is also opinion that the range covered by User Journey is wider than that of User Flow. Yes, they do have something in common, but they also differ from each other in many ways. In this article, I will make a comparison of “User Journey Vs User Flow “to help you understand better. 1. What is a User Journey? What is a User Flow? First let’s look at the definitions of the two terms: a. User Journey: It can also be called Customer Journey, it refers to the scenarios in which the user interacts with the product, and normally the scenarios consist of between 4 and 12 steps. Its function is mainly to assume and demonstrate the current and possible way in which the user can interact with the prod...